2009 Industry sectors
Industry sectors receiving long term funding for embedding e-learning are:
Baking Manufacturers Industry Association of Australia (BMIAA)
The BMIAA has identified a wide range of deficiencies within the Baking industry that can be directly related to a lack of skilled workers and availability of relevant training. This project is seen as a vital step towards implementing a workplace development strategy that’s focus is to provide accessible and relevant training to all aspects of the Baking industry.
Visit Baking Manufacturers Industry Association of Australia information page
Centre for Excellence in Child and Family Welfare The Child, Youth and Family Services sector is experiencing continued growth in demand for services and practitioners need to develop higher level skills to respond effectively to clients with increasingly complex needs.
Visit Centre for Excellence in Child and Family Welfare information page
EE-Oz Training Standards
EE-Oz, in consultation and cooperation with its Blended Learning Standing and ESI Consultative Committees, is conducting a three-year project to establish and promote a national model for cross-sector collaboration for the development of e-learning resources to support workforce development and training across the sector, prove the viability of the national collaborative model through the cooperative development and implementation of e-learning resources (over 3 years) to support training in substation operations, develop a comprehensive plan for continuing the integration of e-learning in the Industry’s workforce development and training regimes post the Australian Flexible Learning Framework project.
Visit EE-Oz Training Standards information page
NSW Federation of Housing Associations
This project will develop an e-learning model that will provide housing specific training for middle managers in the workplace, enable the industry to experience e-learning implementation for the first time, and build momentum for long term integration of e-learning nationally. In addition this project
will act as a demonstration model for how the not for profit community sector can incorporate e-learning as a workforce development strategy.
Visit NSW Federation of Housing Associations information page
Industry sectors continuing from 2008
Australian Stainless Steel Development Association (ASSDA)
Until 2008, there was no formal workforce development strategy in the Australian stainless steel industry. Organisations such as Stoddart Manufacturing have had their own strategies, but ASSDA recognised the need to establish an industry-wide approach, with the following focus areas ensuring there are enough people in the workforce, ensuring there are appropriate skills in the workforce, ensuring people in the workforce are retained, ensuring skills and knowledge are retained and ensuring there are appropriate measures to identify and deal with future workforce gaps.Visit Australian Stainless Steel Development Association information page
Dairy AustraliaThe re-scoped dairy industry e-learning integration plan consists of On-farm Milk Quality e-Program, On-farm Staff Induction e-Program, Milk Processing Sector e-learning program, Awareness and Diffusion, Dairy Industry e-learning Priorities. Visit Dairy Australia information page
Master Grocers Australia (MGA)MGA is creating a workforce capability system, which is of significant value to MGA members and
the wider industry sector. They are achieving this through becoming the vehicle that creates and drives good workforce development practices and processes and provides relevant and engaging e-technologies.Visit Master Grocers Australia information page
Queensland Water Directorate (qldwater)
Prior to the commencement of the project in the second half of 2008, the use of e-learning by the urban water industry was limited to minor internal induction processes and the online courses offered by Wide Bay TAFE in Queensland. In addition, it is fair to say that water operators, in both large and small utilities do not embrace online learning approaches. Because of the dispersed and disjointed nature of the ‘water industry’ and its natural conservatism, it is likely that this situation would be unlikely to change in the short to medium term without external assistance and intervention. Despite these obstacles and the modest nature of the project, a strong start has been made in incorporating e-learning in workforce development in Australia.
Visit Queensland Water Directorate information page
Business examplesIf you want to review the business cases, pilot reports or view the e-learning examples for selected businesses you can select them from the list below or browse by industry sector:
AGED CARE
ASSET and PROPERTY MANAGEMENT
CONSTRUCTION and MINING
ELECTROTECHNOLOGY and ENGINEERING
HEALTH and COMMUNITY SERVICES
MANUFACTURING including FOOD PROCESSING
MEDIA and ENTERTAINMENT
MEDICAL TECHNOLOGY
PRIMARY INDUSTRY, SEAFOOD, FERTILIZER and FORESTRY
PUBLIC SECTOR
RETAIL including AUTOMOTIVE
SMALL BUSINESS including INDUSTRIAL TEXTILES
TOURISM and HOSPITALITY
TRANSPORT and LOGISTICS
UTILITIES – WATER and ENERGY
RFID Scoping Study
AGED CARE
Aged and Community Services Australia (ACSA)
This project will take an action learning approach to the development of an industry e-learning embedding strategy.
ACSA and specialists will develop strategies that will make the incorporation of e-learning successful. The project will include the trial of some e-learning training to ensure that this is the case.
Visit
Aged and Community Services Australia information page
ASSET and PROPERTY MANAGEMENT
Fire Protection Association Australia (2006)
This demonstration can fast track the process to support fire protection service technicians to identify their skills and knowledge to maintain fire safety equipment containing ozone depleting substances and synthetic greenhouse gases containing ozone depleting substances and synthetic greenhouse gases.
Visit:
FPA information page or
enter example
Real Estate Institute of Western Australia Inc. (2005)
Ongoing learning in risk management is critical for Real Estate Agents and to address this need REIWA has customised the Virtual Realty Flexible Learning Toolbox.
Visit:
REIWA information page or
enter example
CONSTRUCTION and MINING
John Holland Pty Ltd (2006)
This online induction program enables John Holland Southern Region to better meet the needs of its business and diverse range of projects and personnel, to ensure compliance with OH&S, quality, legislation and environmental standards.
Visit:
John Holland information page or
enter example
BHP Billiton (2006)
For this industry e-learning example BHP partnered with Lesley Wemyss Training Consultancy to develop for the mining industry and all other industries that are exposed to Working at Heights, Working in Confined space, and SCBA/Longline a high quality e-learning example that can be used to drive towards Zero Harm to all people on operating sites
Visit:
BHP Billiton information page or
enter example
ELECTROTECHNOLOGY and ENGINEERING 
Engineering Employers Association Group Training Scheme (2007)
The 2007 example concentrated on developing new skill sets in automated systems used in manufacturing and processing industries, in particular SCADA and MIS.
Visit:
EEAGTS information page or
enter example
IMP Printed Circuits (2007)
IMP developed an e-learning solution that allows organisations in this technical area to train staff in the prevention of injury caused by misuse and ignorance of chemical safety.
Visit:
IMP information page or
enter example
NSW Utilities & Electrotechnology ITAB (2007)
This innovative e-learning example uses mobile phones and RFID technology as part of the solution for the reporting and validation of the on-the-job training and work experience undertaken by electrical apprentices.
Visit:
NSW U&E ITAB information page or
enter example
Codan Limited (2006)
This industry e-learning example addresses skills enhancement within the Manufacturing group in particular the soldering skills associated with fine pitched, small size, surface mount devices.
Visit:
Codan information page or
enter example
HEALTH and COMMUNITY SERVICES
Department of Health and Human Services Tasmania (2007)
This 2007 demonstration enables regional health care facilities to access the training in flexible ways and ensure consistency across the State.
Visit:
DHHS information page or
enter example
Lifeline Australia (2006)
Lifeline has produced a blended learning resource for the training of Telephone Counselling On-Call Duty Supervisors to ensure national consistency.
Visit:
Lifeline information page or
enter example
North Coast Area Health Service (2006)
This industry e-learning example responds to the need to provide e-learning opportunities to the staff of North Coast Area Health Service, NSW Health and other health care providers across Australia.
Visit:
NCAHS information page or
enter example
Central Northern Adelaide Health Service (2005)
New national patient safety standards meant that e-learning provided the solution to deliver fast, consistent, cost effective and flexible training in the new standards to staff working in Central Northern Adelaide Health Services.
Visit:
CNA Health Service information page or
enter example
Royal Perth Hospital (2005)
Customising the content of the existing Frontline Management Flexible Learning Toolbox has enabled a relevant and more flexible management training program for hospital staff at Royal Perth Hospital.
Visit:
Royal Perth Hospital information page or
enter example
MANUFACTURING including FOOD PROCESSING
Australian Stainless Steel Development Association (2007)
ASSDA’s 2007 example focuses on Gas Tungsten Arc Welding which comprises 70% of the industry’s welding events. The example provides employers with a cost effective flexible and fast way of boosting skills and deliver training that is of a consistent quality nationally.
Visit:
ASSDA information page or
enter example
HJ Heinz Australia Company Pty Ltd (2007)
HJ Heinz Australia Pty Ltd and partners have developed e-learning to deliver the Certificate II in Food Processing, enabling workers to access training when it is needed on-the-job and reducing the overall cost of training.
Visit:
Heinz information page or
enter example
Furnishing Industry Association of Australia (2007)
This 2007 example focuses on effective training in the 5s methodology to enable the Australian furnishing industry to achieve lean processes and become more competitive in a global market.
Visit:
FIAA information page or
enter example
OneSteel Ltd (2005)
Difficulties in scheduling safety training due to 24 hour rotating shifts for supervisors of contractors, led OneSteel Whyalla steelworks to introduce a blended program that incorporated the use of Macromedia Breeze software.
Visit:
OneSteel information page or
enter example
Seeley International Pty Ltd (2005)
Through a collaboration of South Australian manufacturers, employees in these manufacturing businesses now have access to an e-learning induction program that both meets common needs and is customised to each business.
Visit:
Seeley International information page or
enter example
MEDIA and ENTERTAINMENT
Australian Broadcasting Corporation (2006)
The ABC has developed a methodology and an online engine for defining and recording the skills within an organisation and for capturing and sharing the knowledge of the existing workforce.
Visit:
ABC information page or
enter example
MEDICAL TECHNOLOGY
Medical Technology Association of Australia (MTAA)The aim of this project is to embed e-learning as a crucial delivery method for professional development in the medical technology workforce. The project will result in a bank of rich digital materials accessed through an enterprise portal. Following consultation with the Community Services and Health Industry Skills Council and collaboration with industry, the project partners will develop e-learning resources and strategies to address the workforce development priorities of recruiting and retaining staff within the industry.
Visit
Medical Technology Association of Australia information page
PRIMARY INDUSTRY, SEAFOOD and FORESTRY
Fertilizer Industry Federation of Australia (FIFA) (Business Cluster - short term 2008)This project will allow fertilizer sales staff across regional Australia to undertake training and assessment that to date, has been difficult to achieve. The e-learning format will allow staff to complete the course at times that suit their working and personal schedules – rather than when a training course might be available nearby.
Visit
Fertilizer Industry Federation of Australia information page
Forest Products Commission (2007)
This 2007 example has application to other forestry industries where there are relatively low numbers of trainees dispersed around a large State. The use of e-learning will enable delivery of Certificate III in Forest and Forest Products in the workplace and therefore increase flexibility and reduce the costs of travel and time away from the workplace for training.
Visit:
FPC information page or
enter example
Construction Forestry Mining Energy Union Pulp And Paper Workers' Branch (2007)
The development of a Troubleshooting Operational Model that resembles the real time work environment of trainee operators in control rooms in paper mills was the output of this 2007 example for the Pulp and Paper industry.
Visit:
Pulp and Paper information page or
enter example
NSW Farmers' Association (2006)
For this industry e-learning example NSWFA partnered with Catalyst Interactive to develop flexible chemical training which provides farmers with savings in cost and time, and offer improved learning outcomes.
Visit:
NSW Farmers Association information page or
enter example
Seafood Services Australia (2006)
An innovative approach was developed by Seafood Services Australia to enable industry workers to better understand and comply with new industry standards relating to seafood supply chain management systems.
Visit:
Seafood Services information page or
enter example
Australian Seafood Industry Council (2005)
Australian Seafood Industry Council partnered with three oyster farms to introduce an e-learning program to reduce the downtime associated with the induction of employees in small businesses.
Visit:
Seafood Industry Council information page or
enter example
PUBLIC SECTOR
NSW Department of Lands (2007)
The 2007 example has provided access to training in public land administration which has enabled a dispersed mature aged NSW workforce to access training.
Visit:
NSW Dept of Lands information page or
enter example
Department of the Environment and Heritage (2005)
Development of mandatory flexible e-learning training for a high turnover and seasonal workforce in World Heritage National Parks in the Northern Territory will ensure tour guides have improved knowledge in safety, cultural and heritage areas.
Visit:
Dept of Environment and Heritage information page or
enter example
RETAIL including AUTOMOTIVE
Chamber of Commerce and Industry WA (2009)
Retailing is the largest employing sector in Australia with approximately 1,500,000 participants. The project aims to use collective expertise to develop a consistent but customisable vocational learning solution that involves e-based strategies.
Visit:
Chamber of Commerce and Industry WA information page
Tradelink (2007)
Tradelink (Crane Distribution Limited) and partners have developed e-learning to up-skill existing mature workers at supervisory levels and develop their management skills.
Visit:
Tradelink information page or
enter example 
The Good Guys (2007)
Through a partnership with supply organisations, such as LG two higher level competencies are available via a Learning Management System, thus reducing the need for staff to travel to training.
Visit:
The Good Guys information page or
enter example
Motor Traders' Association of NSW (2007)
This e-leraning example the Motor Traders' Association developed a CD-ROM and a series of MP3 podcasts targeting new vehicle sales trainees to try and combat high staff turnover.
Visit:
Motor Traders' Association information page or
enter example
SMALL BUSINESS including INDUSTRIAL TEXTILES
City of Boroondara (2007)
In 2007 the City of Boroondara developed online technologies for learning and collaborative problem solving tools that are linked to small business higher level qualifications.
Visit:
City of Boroondara information page or
enter example
Filterfab Pty Ltd (2007)
In partnership with TAFESA, Filterfab has developed e-learning to provide a safe workplace for employees using potentially dangerous laundry equipment.
Visit:
Filterfab information page or
enter example
TOURISM and HOSPITALITY
Compass Group (Australia) (2007)
In an industry characterised by high staff turnover, low literacy levels, irregular working hours and the random nature of demand for training, the 2007 demonstration has provided an effective solution to providing better access to training.
Visit:
Compass Group information page or
enter example
Federal Group Tasmania (2007)
This Industry e-learning example piloted, by customising the Hospitality & Tourism (Management) Flexible Learning Toolbox, for training delivery across two remote sites.
Visit:
Federal Group information page or
enter exampleDepartment of the Environment and Heritage (2005)
Development of mandatory flexible e-learning training for a high turnover and seasonal workforce in World Heritage National Parks in the Northern Territory will ensure tour guides have improved knowledge in safety, cultural and heritage areas.
Visit:
Dept of Environment and Heritage information page or
enter example
City of Mandurah (2006)
This industry e-learning example developed a successful workforce development model blending e-learning, and workplace learning and assessment, for food operators with an aim to embed e-learning workforce development strategies in the wider Hospitality and Catering industries.
Visit:
City of Mandurah information page or
enter example
TRANSPORT and LOGISTICS
Connex Melbourne Pty Ltd (2006)
To ensure the recognition of prior learning process is user friendly, Connex piloted an On-line Electronic Self Assessment Tool dedicated to its customer service staff.
Visit:
Connex information page or
enter example
UTILITIES – WATER and ENERGY
NSW Utilites & Electrotechnology ITAB (2007)
This innovative e-learning example uses mobile phones and RFID technology as part of the solution for the reporting and validation of the on-the-job training and work experience undertaken by electrical apprentices.
Visit:
NSW U&E ITAB information page or
enter example
Energy Australia (2006)
A fully online training and assessment demonstration on Polarity Testing which is an essential skill for all electrical workers involved in electricity supply was produced. The target group are Electrical Supply Industry workers, including apprentices.
Visit: (2006)A fully online training and assessment example on Polarity Testing which is an essential skill for all electrical workers involved in electricity supply was produced. The target group are Electrical Supply Industry workers, including apprentices.Visit:
Enery Australia information page or
enter example
SunWater (2005)
In order to reduce the high financial and time costs of training a widely dispersed and remote workforce SunWater, bulk water supplier in Queensland, has introduced e-learning to recognise workers current skills and to provide training for further workforce development.
Visit:
SunWater information page or
enter example
RFID Scoping Study
RFID Scoping Study by GlobalNet ICT (2006)
The Industry Engagement Project in collaboration with the New Practices in Flexible Learning Project co-funded GlobalNET ICT to undertake a cross industry scoping study on radio frequency identification (RFID) technology.
The study explored: 'where to' with RFID technology; how RFID technology can be utilised by RTOs; and industry knowledge and assessment of the potential of RFID technology.
Visit: GlobalNet information page or
download Industry and technology scoping study on RFID technology
> Print-friendly summary of all 40 industry e-learning examples (PDF File - 49KB, 4 pages).
>
Individual case studies>
Project publications, booklets and CD-ROMs
